We are looking for skilled L1 IT Support Technicians to join our team and provide exceptional technical assistance. The role involves resolving IT-related issues, managing tickets in multiple systems, and delivering outstanding support to users. Successful candidates will have strong technical expertise, excellent communication skills in German, and a customer-oriented mindset.
Key Responsibilities
* Provide first-level technical support for:
* Windows operating systems.
* Office 365 applications.
* Web browsers (Edge and Chrome).
* Citrix environments (general knowledge).
* Mobile devices (Android and iOS).
* Identity and Access Management, including password resets.
* Handle inbound and outbound calls in a call center environment.
* Manage tickets using Service Desk+ and ServiceNow
* Collaborate with the IT Support Team Leader in Germany and Austria.
Job Details
* Equipment Provided: Laptop and mobile phone.
* Working Hours: Monday to Friday, 08:00–16:30.
* Team Structure: 4 technicians, with one serving as backup for absences.
* One week onboarding in Koblenz - onboarding costs are covered by the employer.
Join our team to deliver high-quality IT support and ensure seamless operations for our users. If you are passionate about technology and enjoy problem-solving, we’d love to hear from you!
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