Divisional Sales & Operations Manager, QLD
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Responsibilities
Leadership & Engagement: Provide leadership, coaching, and development to employees, including recruitment, performance reviews, succession planning, and fostering a positive work environment aligned with Demant values.
Clear Expectations & Accountability: Establish a framework for empowering direct reports to execute business initiatives, achieve KPIs, and promote continuous learning.
Onboarding & Continuous Development: Partner with training to drive hiring, onboarding, and upskilling of ROMs, CCOs, and Clinicians to ensure they have the necessary skills for client care, service excellence, and commercial success.
Drive Business
Budget & Sales Execution: Contribute to and manage the annual sales budget, lead sales strategy implementation, and analyse performance to identify opportunities and challenges.
Market Insights & Share Growth: Understand the local market, client trends, and opportunities to maximize business success, including increasing local market share through tailored marketing, GP engagement, and business development activities.
Operational
Workforce Planning: Maintain staffing levels in line with client demand for productivity and performance.
Management Schedule: Implement a structured schedule across direct reports focused on ATRT, commercial, and clinical excellence.
Client Experience: Ensure superior client experiences, clinic presentation, uniform standards, and compliance with business processes.
HR Management: Address staff concerns promptly and effectively in line with company policies, seeking HR or managerial support when necessary.
Reporting & Compliance: Manage day-to-day operations using reports, assess results, and ensure compliance with standards, regulations, company policies, and legal requirements.
About Audika
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide, the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics that provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
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