Software and System Support Engineer (m/f/d) Would you like to work in the semiconductor industry and get to know well-known chip manufacturers on site? Together with the team software integration and support you are responsible for the integration of our multi beam mask writer software in high tech FABs around the world. You are working in a dynamic environment and with your excellent problem solving skills providing high quality 2nd level support for all our customer multi beam mask writers. Your Responsibilities:By debugging and analysis gain deeper knowledge about our multi beam mask writer hardware and software architectureProvide 2nd level support for our multi beam mask writerAnalyze data and understand root causes of issuesReport your analysis using ticket tracking systems (jira)Perform regular Software and configuration upgrades on the customer ToolsSoftware Integration of our multi beam Mask writer in High-Tech Fabs on customer sitesOngoing improvement and optimization of the team tasksKnowledge transfer to the on site teams 1st levelTechnical documentationProject ownership and stand-alone work on projectsOnCall dutyYour Qualifications:Either technical degree or at least 3 years of relevant technical experienceExperience and very good knowledge in Linux based operating systemsUnderstanding of system architectures and technical troubleshootingAbility to analyze complex data and derive actionable insights.Fundamentals of networkingAnalytical thinking and ability to face challengesAble to work in stressfull situationsFlexibility and willingness to travel few times per year to Aisa or USAHands on mentality and customer oriented thinkingProactive mindset and ability to work independentlyTeam player and very good communication skillsGit experience is of advantageBasic Python or other programming languages and data base skills would be beneficialVery good spoken and written in EnglishWillingness to work in a clean roomWe Offer:We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA)Excellent professional and personal development opportunities in an international companyVery collegial and motivated team with short communication channelsTop-equipped workplace (modern office, laptop, height-adjustable desk)An attractive salary package that starts at an annual gross salary of 45.000, - € for this position and can be higher depending on experience (KV Metal industry). In addition, all employees benefit from the company's success with an IMS bonus program. We are looking forward to receiving your application under www.ims.co.at. IMS Nanofabrication GmbH is a high-tech Austrian company with headquarters in Brunn am Gebirge and further subsidiaries in Vienna, Taiwan, South Korea, and the USA. We are a leading global supplier in the field of semiconductor technology. With our mask writers, we contribute significantly to the global semiconductor industry and enable the production of state-of-the-art chips that are used in powerful cell phones, PCs and data centers. QR Code:VideoOur ValuesOur ValuesIMS Nanofabrication GmbHWolfholzgasse 20–24 | 2345 Brunn am Gebirge | Austria | +43 2236 37 310 | www.ims.co.atWe write the future.