The Indirect Service Market Manager is a pivotal role designed to enhance the partnership between INNIO Jenbacher and its distributors in indirect markets.
Responsibilities:
* Serve as the primary advocate and contact for distributors, ensuring their needs are addressed and aligned with INNIO Jenbacher's strategic direction
* Oversee contract management and ensure smooth business execution, upholding INNIO's entitlements and operational excellence
* Implement and manage a KPI-driven approach to enhance distributor performance and ensure continuous improvement
* Facilitate effective communication and reporting between distributors and internal departments to ensure timely and accurate information exchange
* Develop and maintain strong, collaborative relationships with distributors to foster mutual growth and success
* Address and resolve issues proactively, acting as an intermediary for escalations and ensuring compliance with processes
* Manage and guide channel partners, leveraging KPIs to drive performance and achieve business objectives
Qualifications:
* Bachelor's / Master's Degree in Industrial Engineering, Economics or related area combined with strong technical affinity
* Strong commercial background with strong working experience in a customer-facing role
* Strong skills in customer interaction, negotiation, and issue resolution
* Independent communicator and facilitator paired with great ability to build relationships with senior stakeholders
* Ability to work collaboratively with cross-functional teams
* Strong user of MS-Office and fluency in English, German or any other language is ideal
* Occasional travel with max. 20% per year
INNIO offers a home office & flexible working time model, health program, moving cost support, good connections to public transport, transportation cost support, one of the best canteens in the area, and attractive location in the heart of the Alps.