Customer Support Agent (f/m/d) * Funstage GmbH * Funstage GmbH * Presence / Mobile * Published: 2025 01 17 For our subsidiary Funstage, we are currently searching for a Customer Support Agent (f/m/d) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media. Your tasks * Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries * Assisting players through email, live chat and inbound phone calls * Providing our customers with the best level of service * Provide technical support with common problems such as cookies, browsers and updates * Report customer issues to the team leader and relevant internal departments where applicable * Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino * Provide explanations to customers about our product/site/policies * Keep up to date with new information/procedures * Supporting and guiding customers with all requests and escalating and following up where necessary * Ensure quality assurance, KPI''s and SLA''s are met * Responding to player comments on our social media channels * Working with a dynamic team, for a support office open 365 days per year * Support primarily on weekends and public holidays * Work is scheduled on shift basis (3 shifts, 08:30 17:00, 11:00 19:30, 12:30 21:00) Your profile * Experience with customer support is an advantage * Very good PC skills (typing and usage of different tools) * German writing skills: C1 or higher is mandatory * English writing skills: B2 or higher is mandatory * Spanish writing skills is a big plus Our offer * Hybrid work model, and a healthy work life balance culture * Training budget to support your personal and professional growth * Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in house canteen at our Vienna HQ * Subsidized public transportation, plus access to pool e bikes and e cars for both business and personal use * On site fitness room, MyClubs app points, along with fun sport and company events * A wide range of local employee discounts, offers, and healthcare benefits * We are proud to offer a competitive base salary range of 29.000 32.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate''s qualifications, skills, and relevant experience About Funstage Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community. Funstage GmbH Wi