Be Yourself - Because that's how we want You to be
We are a team of highly motivated and qualified employees who are passionate about inspiring customers and working on technical solutions. Our unique approach makes us stand out from the crowd. If you want to take your skills to the next level and shape the future of our company, then this is the right place for you.
Job Details
This is a full-time position with remote work options, allowing you to work from anywhere. Your primary responsibility will be to enhance our web hosting platforms, supporting hundreds of thousands of domains. As a customer-facing role, you will engage with clients and provide expert-level support.
You will work closely with colleagues and customers to deliver high-quality services, impacting tens of thousands of users worldwide. In addition to technical responsibilities, you will handle incoming customer inquiries, focusing on written communication and troubleshooting.
Requirements
* Completed education or professional experience in an IT-focused role
* Expert-level Linux knowledge (preferably Debian/Ubuntu or their derivatives)
* Proficiency in scripting languages (e.g., Bash, Python)
* Familiarity with automation tools (e.g., Ansible)
* Experience with the Plesk hosting panel, particularly in conjunction with automation tools (e.g., CLI tools), is a plus
* Strong troubleshooting, documentation, and analytical skills
* Systematic and analytical thinking paired with a solution-oriented and independent working style
* Team-oriented, with a strong customer service and client-focused mindset
* Excellent English language skills
What We Offer
We offer a range of benefits, including flexible working hours, further training opportunities, and a mentoring program. Our employees also enjoy free parking, a mobile phone and notebook, snacks and drinks, and company events. We pride ourselves on creating a fun and inclusive work environment.
Our company has been part of the international Anexia Group since 2016 and serves over 75,000 business and residential customers worldwide. We provide web hosting, virtual and dedicated servers, and management services to our clients. With over 400 employees and 6 office locations worldwide, we are a leading Internet Service Provider.