RTO Operations Manager - Melbourne- Immediate start
About the Role:
We are looking for a highly organised and experienced RTO Operations Manager to oversee both academic and administrative functions within our Registered Training Organisation. This leadership role is essential for ensuring smooth operations, regulatory compliance, and the successful delivery of high-quality education and support services to students.
Key Responsibilities:
1. Manage daily RTO operations including student enrolments, course progressions, completions, and recordkeeping.
2. Oversee the creation and management of Confirmation of Enrolments (CoEs), as well as handling cancellations, deferments, and variations in PRISMS.
3. Ensure compliance with ASQA, ESOS, CRICOS, and AVETMISS requirements.
4. Supervise training delivery, ensuring it aligns with Training and Assessment Strategies (TAS) and national training packages.
5. Provide leadership and support to trainers, admin, and student support teams.
6. Coordinate validation, moderation, and internal audit activities.
7. Maintain and manage student records in SMS systems such as aXcelerate.
8. Address student academic and administrative queries and concerns.
9. Support with audit preparation and continuous improvement initiatives.
10. Drive team training, development, and performance monitoring.
Requirements:
1. Minimum 3 years’ experience in RTO or VET sector operations.
2. Strong understanding of CRICOS, ESOS, PRISMS, and ASQA compliance requirements.
3. Experience in managing admin processes including CoE creation, cancellations, deferments, and visa-related documentation.
4. Familiarity with student management systems such as aXcelerate.
5. TAE40116 or TAE40122 Certificate IV in Training and Assessment (preferred but not mandatory).
6. Excellent organisational, leadership, and communication skills.
How to Apply:
If you believe you are the right candidate and wish to apply for this position, please email [emailprotected] with the following documents attached:
CV
*Only shortlisted applicants will be contacted.
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