INTERLANDI REFRIGERATION & AIR CONDITIONING
We are seeking a mature, experienced Operations Manager to join our small but growing team at Interlandi Refrigeration & Air Conditioning.
Located in Hawthorn, this is a full-time, primarily office-based role with some flexible hours available by arrangement.
Rate $40 - $45 per hour plus superannuation (dependent on experience).
This is a fantastic role that would best suit someone with experience running the operational side of a small trade-focused business alongside the owner/operator. It comes with a lot of autonomy and offers the opportunity for the right person to really make the role their own.
The position includes handling customer enquiries, office administration, team and job scheduling, supplier management, day-to-day bookkeeping and invoicing, credit control plus some general HR and PA tasks.
RESPONSIBILITIES:
OFFICE ADMIN
* Customer queries / calls (including servicing and sales - passing to me for the latter)
* Team / job scheduling – planning to maximise efficiencies and rejig as required (2 x 2 man teams across servicing and new installs)
* Quoting support to maintain strong margins, avoid losses/deficits
* Customer follow through to chase up quotes to help me qualify opportunities and keep the work pipe full year round
* Operations – efficiency, doing things better, saving money, ideas to work smarter
* Responsible for being the in-house VEU champion
* Help me upsell VEU options on all jobs both new and service quotes – residential and commercial
* General office admin – supplies, tools, car maintenance and anything to keep us up and running at capacity
* Legal employment, industry licenses and Insurance compliance
HR
* Handling any day-to-day issues with the team – time off, illness, tools, kit etc
* Working with me on job descriptions, incentives, rewards
* Recruitment as needed
* Talent attraction & retention
* Employment contracts, employee rights & employer obligations
FINANCES
* XERO Bookkeeping – entering transactions, running reports, able to identify issues/problems and resolve or flag them
* Credit control
* Payroll
* Budget management
* BAS reconciliation & submissions
* Payment scheduling and action
* Cash flow management (preferred or can be taught)
SUPPLIERS
* Confidence to help me look for and negotiate best prices from manufacturers and wholesalers for units & materials
* Manage deliveries / returns and follow through on any issues to resolution including warranties/refunds etc
* Stay on top of new models / VEU models etc
PA TASKS
* Up-managing me on things I need to stay on top of when I am busy
* Writing up quotes for me
* Team events
* Personal life help as needed – bills, finances, holidays, cars etc
PERSONAL CHARACTERISTICS
* Positive, optimistic and happy persona
* Calm under pressure / unflappable
* Like & thrive when working across a multitude of tasks
* Quick learner
* Natural problem solver, logical and pragmatic
* Able to work autonomously as well as under clear direction
* Personable and friendly whilst able to be firm with staff and clients when needed!
* Have a genuine interest in business success
EXPERIENCE / SKILLS
REQUIRED:
* Minimum 5 years experience in a similar administrative/operations role
* Minimum 5 years experience handling customer service responsibilities
* Ability to work autonomously under own initiative
* Highly organised with excellent attention to detail
* Able to foresee and avoid problems that may arise as best possible
* High output, efficient and self motivated
* Highly proficient in Word, Excel, Xero or similar finance software
* A strong aptitude for and very comfortable with numbers
* Ability to prioritise and juggle things to get best outcomes
* Fluent spoken and written English required
* Permanent residency / permission to work (no temporary visa applicants please)
PREFERRED:
* Strong experience & understanding of the Victorian HVAC industry
* Powerpoint & social media/marketing skills considered a bonus
* Understand and be able to support us with VEU rebates to maximise ROI
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