We are looking for a motivated and energetic Assistant Front Office Manager to join Rosewood Schloss Fuschl.
Job Summary:
1. Assisting our Front Office Managers in the operational and administrative tasks
2. Ensuring smooth processes in the front office and guest service departments
3. Welcoming and assisting guests, handling inquiries and complaints
4. Coordinating room allocation and availability as well as close collaboration with the housekeeping department
5. Training, motivating, and supervising the front office team
6. Supporting with the staff planning
7. Ensuring compliance with established standards and procedures
8. Proceeding check-ins/check-outs and managing guest communication via various channels (phone, email)
9. Assisting with onboarding of new employees and participating in projects to enhance guest satisfaction
Required Skills:
1. Completed training in hospitality or a related field, or a comparable qualification
2. Several years of experience in the front office department, ideally in a similar role
3. Strong organizational and communication skills, with a high sense of service
4. Leadership skills and a strong sense of responsibility
5. Proficient in common hotel management software (e.g., Opera, Fidelio)
6. Very good German and English language skills, additional languages are a plus
7. Flexibility, resilience, and a passion for teamwork
8. Well-groomed appearance and professional manners
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