Job Opportunity
This position offers the chance to further your career alongside top technology experts from around the world in a leading company within the test, measurement and data analytics industry.
You will be a strong contributor collaborating closely with colleagues from various business functions, upholding our core values of Be True, Own It and Aim High.
Key Responsibilities:
* Handle tickets in a service desk system, international hotline phone inquiries, and direct end-user support - both on-site and remote.
* Maintain and implement new IT solutions together with your colleagues.
Responsibilities include:
* Ticket Logging/Updating (Incidents/Requests, etc.)
* Remote Incident Resolution
* Hardware Installations
* On-Site Troubleshooting
* Inventory Management
* Software Deployment
* Recording/Processing Issues in English
Additionally, you will have the opportunity to participate in a variety of IT projects as needed.
Requirements:
Proven knowledge in the installation, configuration, and troubleshooting in the following areas is required:
* Desktops, Laptops, Printers, and Computer Peripherals
* Microsoft Windows 7 to Windows 11
* Microsoft Office 2010 and later
* Teams
* ADSL/DSL Routers/Firewalls, LAN Switches
* TCP/IP, DNS, DHCP
* Microsoft Active Directory User Management (Password, Unlocks, etc.)
* Antivirus Software
Any experience in the following areas would be advantageous:
* OneDrive
* Microsoft Azure
* Cylance
* Heimdall
* Bitlocker Encryption
* Telephony/VoIP Systems
* Altiris Asset Management
* VPN Clients
* SAP Clients
Personal Skills:
* Strong analytical and problem-solving skills
* Able to perform well under pressure
* Self-motivated, organized, and able to work proactively
* Fluent German and good English skills are essential
We Offer:
* Flexible working hours
* Company restaurant
* Sports and fitness offerings and other benefits