At 141 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Do you want to create personalized and memorable experiences for our guests and become part of this global mission?
The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:
Front Desk Manager
In this responsible position, you will be responsible for the smooth running of the entire front desk area.
In close cooperation with and as a deputy to our Assistant Front Office Manager, you will be responsible for the following tasks:
1. Responsibility for the smooth organizational and administrative running of the Front Desk area (incl. Guest Services, Concierge) in coordination with the Assistant Front Office Manager, as well as Front of House Manager
2. All front office activities including the organization of early, late and night shifts, including complaint management
3. Deputizing for the Assistant Front Office Manager in his/her absence
4. Duty and holiday planning for the entire department, as well as carrying out employee appraisals
5. Planning and organizing department meetings and training sessions for the front desk area
Your competencies:
6. Completed vocational training in hotel management or business administration
7. Several years of professional experience in the hospitality industry, experience as a supervisor at the front office
8. Independence and team spirit
9. Sound knowledge of Opera
10. Very good MS Office skills
11. Very good written and spoken German and English skills
Our benefits:
12. An attractive salary
13. Team-spirited co-workers
14. Encouraging management
15. Meals in our in-house Employee Dining Room
16. Excellent career opportunities within the world's largest hotel chain Marriott International
17. Regular growth and training opportunities
18. Wellbeing programs
19. Worldwide discounts on hotel rooms, gift shop items, food and beverage
20. Recognition programs
“We are Ladies and Gentlemen, serving Ladies and Gentlemen”
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.
We are already looking forward to receiving your application: