IT Service Manager (f/m/x) The Core Banking Systems (CBS) department is responsible for the continuous improvement of the RBI Core Banking IT solutions, the heart of our IT landscape! We are expanding our Service Manager team in the CBS tribe organization for our Austrian business. As a Service Manager you are responsible for the daily operations of our core banking system landscape. You are in close contact with RBI IT delivery units, our data center and external vendors in order to ensure a reliable and smooth cooperation of all involved parties. What you can expect: * Responsibility for service and application management of relevant core banking landscape services * Work within an agile tribe organization covering the whole software delivery life cycle * Incident, release and vulnerability management * Be part of the yearly IT budgeting process * Cost monitoring & invoices checking * Continuous monitoring and improving of IT processes * Continuous improving system and process documentation * Acquiring application specific knowledge for providing technical support * Managing small initiatives for the improvement of the CBS IT landscape * Coordinating and supporting activities related to business continuity / disaster recovery tests * Be part of an IT system landscape transformation towards state of the art technology What you bring to the table: * Several years of experience as a Service Manager preferrable in the banking industry * Ability to ''Make Things Happen'' and hands on * Good communication and conflict resolution skills * Basic programming & scripting skills * Hands on experience with RDBMS, networking concepts, IT security concepts and operating systems * Hands on experience with Jira, Confluence, MS Teams * English level C1, German is an advantage What we offer: * Work Life Balance: flexible working hours (no core time) & extensive hybrid working possibilities * Meaningful Career Options: to develop personally & professionally * Learning: as part of our DNA & culture * Easy Moving: work permit support * Easy Commuting: free public transport pass * Canteen: healthy, tasty, and heavily subsidized * Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.) * Saving: with vouchers / discounts from our staffs'' council (eg. for supermarkets) * Free: Salary account and credit card (optional) * Family Friendly: family allowances, gender neutral parental leave, part time work etc. * Salary: starting at 60.000, gross p.a. including overtime (market compliant overpayment is provided dep. on experience / qualification) For questions regarding our application process, please feel free to take a look on our website or check out our FAQ. Your contact: Nathalie Pollros Talent Acquisition Team At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries what got us here, are our talented people. From the moment you join RB