Welcome to Wilde Aparthotels, part of Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 33 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.
Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Wilde, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.
We are seeking a Front Office Manager for our 132 room Aparthotel opening soon, nestled in the heart of Vienna’s historic Bauernmarkt.
What you can do for us:
* Manage and lead the front office team, ensuring that all guest requests and queries are handled promptly and efficiently
* Ensure that the front desk is staffed at all times, and that all team members are adequately trained and motivated
* Oversee the check-in and check-out process, ensuring that all guest information is accurately recorded and that rooms are allocated in line with guest preferences
* Maintain accurate records of room occupancy, revenue and expenses, and produce regular reports for senior management
* Manage guest complaints and implement effective solutions to ensure guest satisfaction
* Ensure that all front office procedures and policies are up to date and in line with industry standards
Your profile
Required Skills and Experience
* Previous experience in a similar role within the travel and tourism, catering and hospitality industries
* Excellent leadership and management skills, with the ability to motivate and inspire a team
* Strong communication and interpersonal skills, with the ability to build relationships with guests and colleagues at all levels
* Proven track record in delivering exceptional customer service
* Proficient in Microsoft Office, Opera Cloud and other relevant software applications
* Flexible approach to work, with the ability to work weekends and public holidays as required
* German and English language skills are required
Benefits
We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:
* Discounted rates for overnight stays for you, and your family and friends
* Refer and earn scheme if you successfully refer a friend to work with us
* Education Support to help you foster new skills, build confidence and flourish
* Volunteer days: 2 paid volunteer days per year to support causes in your local community
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
Contact
If you possess the above knowledge, we'd love to hear from you!
Start your Wilde journey today! Take the leap and click "apply" now!
Wilde Aparthotels by Staycity
Postgasse 8b
1010 Wien
Monsieur Tomasz Rachwal
Head of Rooms
tomasz.rachwal@wilde.com
www.staycity.com
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