Analyst, User Experience (m/f/x)Job Number: 67000Group: Magna CorporateJob Type: Permanent/RegularLocation: Wien, ATGroup DescriptionAt Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.As an Analyst, User Experience (m/f/d) in the central 1st & 2nd level support, you will support our internal customers in all IT matters and accompany the resolution of incidents and requests from start to finish. You support the team in the support of the central as well as decentralized network & server environments.Key ResponsibilitiesResponsible for Incident- and Request-Management in 1st- & 2nd - Level (Matrix42)Support in the software and hardware area as well as support (Windows10, O365, smartphones, notebooks, Linux workstations, etc.)Analysis, classification and processing of incoming requestsCollaboration in the support and operation of the network & server infrastructure (Cisco, Fortinet, etc.)Independent solution of complex malfunctions and requirements in the responsible departmentRemote support and assumption of tasks in projects / sub-projectsKnowledge and EducationCompleted training as an IT specialist for system integration or comparable training or experienceWork ExperienceSeveral years of professional experience as IT Support staff / IT System AdministratorKey Qualifications/RequirementsVery good knowledge in 1st & 2nd level support (hardware & software)Very good knowledge in Windows operating systems and PC client managementBasic knowledge in the area of network administration as well as Windows serversAgile, independent way of thinking and workingHigh level of commitment and organizational skillsStrong user and service orientationVery good German and English language skills, both written and spokenFor dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.The annual remuneration package for this position is a minimum of EUR 38.000,- with corresponding qualification. We offer attractive benefits (e.g. discretionary performance bonus, employee profit participation program) and a salary which is in line with market conditions depending on your skills and experience.Regular travel: 5-10% of the time.
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