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Client:
Brambles
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9fdd1e1c6a8b
Job Views:
4
Posted:
19.04.2025
Expiry Date:
03.06.2025
Job Description:
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our.
Job Description
As Coordinator Retail Accounts, you will be in contact with our retail customers, responsible for handling incoming inquiries, administration, and supporting the field teams and major clients to increase asset productivity.
This position ensures excellent customer service with a focus on large and small retail customers.
Your Responsibilities
1. Handling customer inquiries and complaints,
2. Proactive account management in SAP BW, Salesforce, etc.,
3. Executing and supporting internal and external inquiries,
4. Analyzing performance changes and taking actions for quality improvement/quality assurance,
5. Reviewing and optimizing existing processes,
6. Managing relevant KPIs and implementing corresponding improvement measures,
7. Managing and supporting third-party providers (Call Center),
8. Coordinating the return of pallets and minimizing so-called scatter losses (Asset Protection).
Our Requirements
1. Completed vocational training; a completed degree is an advantage,
2. Knowledge in the field of trade or logistics is advantageous,
3. At least 1-2 years of professional experience in customer service,
4. Fluent German in spoken and written form as well as good English skills,
5. Spanish skills are an advantage but not a must,
6. Strong teamwork skills,
7. Analytical skills and good numerical proficiency,
8. Strengths in communication and a high degree of customer orientation,
9. Experience in optimizing existing processes,
10. Good knowledge of MS Office; knowledge of Salesforce & SAP is an advantage,
11. Proactive and independent working style.
We Offer You:
1. Telework,
2. Competitive salary structures including an annual bonus based on personal and corporate success,
3. 25 days of annual leave plus 2 additional days off,
4. Participation in the advantageous Brambles stock program, with the possibility of doubling shares through the company,
5. Company pension scheme,
6. 24 hours per year that can be used for voluntary projects,
7. Other benefits such as gym cost allowance and more.
Remote Type
Fully Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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