Responsibilities:
* Customer Inquiries: Handle, categorize, and respond to customer questions about our medical platform.
* Support: Provide technical and professional assistance to ensure high customer satisfaction.
* Request Management: Manage and follow up on customer inquiries to ensure quick and efficient resolutions.
* Education and Training: Educate and train customers to maximize their use of our software.
* Feedback Management: Collect and relay customer feedback to internal teams for continuous product and service improvement.
* Representation: Embody our corporate vision and passionately represent the platform.
Qualifications:
* Degree or apprenticeship in IT or a related field.
* Experience in a technical or customer-facing role (e.g., Customer Success/Support or Product Management).
* Technical understanding, ideally with SaaS solutions.
* Excellent communication skills and enthusiasm for client interactions.
* Solution-oriented mindset with the ability to clearly explain technical concepts.
* Structured, proactive work style with a high level of initiative.
* Fluency in German and English.
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