Estimators & Detailers, Advance Your Career!
Stapylton, Gold Coast QLD
Full time
Multinail, a distinguished industry leader, boasts a workforce of over 300 professionals and a broad presence spanning across Australia and beyond. Our expertise lies in the creation of machinery and the development of cutting-edge software solutions for the timber wall, floor, and roof prefabricated building sector.
When you become a part of Multinail, you enter a world where you join a dedicated, knowledgeable, and experienced team of individuals who are passionate about learning, continuous improvement, and the pursuit of innovative ways to conduct business.
About the Role
We are excited to announce the position of Technical Support Officer. This role is ideal for those with experience in timber detailing, drafting, or estimating, and a desire to apply their skills in a dynamic environment. The role covers Victoria (VIC) and Tasmania (TAS), requiring regular visits to these regions.
The Responsibilities
* Provide exceptional customer support through various channels such as phone, email, and online tools.
* Maintain and update Multinail software within fabricators’ networks and environments.
* Partner with customers to determine software and training needs.
* Record software installations and customer training in Multinail’s support system.
* Regular travel to VIC and TAS for on-site technical support and relationship building.
* Act as the customer's voice to improve software offerings.
Key Selection Criteria
This role is tailor-made for individuals with extensive experience in roles such as timber detailer, draftsman, estimator—someone who not only understands the industry but also resonates with its people.
* Proficiency in timber detailing software, including Mitek, Pryda, and Multinail.
Additional Selection Criteria
* Well-developed communication skills, both written and verbal—an open and adept communicator connecting seamlessly with customers.
* IT acumen—a problem solver who views challenges as opportunities for creative solutions.
* Proactive professionalism infused with passion—ability to represent Multinail with confidence, honesty, and credibility.
The Benefits of Joining Multinail
We offer a vibrant and welcoming work environment that includes:
* Modern, well-lit offices that foster creativity and collaboration.
* Regular wellbeing events to support your health and happiness.
* A monthly Bacon and Egg Smoko - a treat for your taste buds!
* Provided uniforms for your comfort and convenience.
* Onsite parking for your commuting ease.
* An Employee Assistance Program to ensure your well-being.
* Dedicated Mental Health Day to recharge and refocus.
* Competitive remuneration package with superannuation.
* Yearly salary reviews to recognize and reward your contributions.
* A memorable End of Year Christmas Party, complete with a generous leg of ham from our CEO.
* The opportunity to be part of a well-established Australian organization, providing full-time permanent employment and promising career growth.
What are you waiting for?
To apply
Please send a Cover Letter telling us why we need you and how your qualifications and experience suit this role along with your CV to HR@Multinail.com
Only those with permission to work in Australia should apply.
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