Operations Manager Healthcare - Exciting Opportunity!
About us:
Lumia Care is a leading innovator in Australian Healthcare. Comprising of nine organisations with a 65-year heritage across various healthcare sectors. With a substantial staffing base and national presence, we're on a trajectory of significant growth. We champion an inclusive, values-driven workplace, respecting our diverse team and the communities we serve. If you have a passion for healthcare and making a difference, Lumia Care is where you belong.
About the role:
Lumia Care is thrilled to announce an exciting opportunity for an Operations Manager, driven by the continued expansion and growth of our business. As we experience an increase in demand and interest, we are actively seeking passionate individuals to join our dynamic team and contribute to our success. This is a great time to become a part of our journey and make a meaningful impact at Lumia Care.
The Operations Manager is responsible for leading the operations team to optimise our delivery and quality of care to our patients.
We are looking for a reliable leader who shares our values of commitment, integrity, accountability, and compassion; Embracing these values means you will thrive in your role and be swiftly welcomed into the Lumia Care family!
This role would be a good steppingstone for Team Leaders within Nursing, Aged Care and/or Community care.
Responsibilities include:
* To provide leadership over all aspects of the Lumia Care Referral Pathway that are consistent with the Governance Framework.
* Assist all services to close identified gaps in processes and procedures by mentoring, educating, monitoring and managing progress on agreed improvement projects and opportunities.
* Ensure continuous improvement opportunities are identified and promoted.
* To provide assistance, education, mentoring and support to Team Leaders through regular meetings and general guidance.
* Conduct performance management and periodic review of performance.
* To actively control relevant dashboards and promote team adherence to Regal Policies and Procedures.
* To develop reports and dashboards to control the flow and quality of information from operations to other departments within Lumia to minimise human error and ensure data integrity.
* To review and resolve escalated Incidents recorded on the Incident Register with the involvement of regular stakeholders.
To be successful in this role, you will need to demonstrate the following:
* High level of experience in managing aspects of operations and staff within acute and primary health settings.
* Practical organisational skills with attention to detail.
* High standard of verbal and written communication.
* Ability to delegate and prioritise competing demands.
* Proficiency in MS Office (Word, Excel and PowerPoint).
Why Join Us:
* Supportive, friendly and collaborative team.
* EAP (Employee Assistance Program).
* Access to a fully maintained company vehicle.
* Employee referral program.
* Competitive remuneration along with career progression.
* Ongoing support and training from department leads and senior management.
* Company celebrations such as birthday recognition, Christmas parties, Melbourne Cup event, charitable causes, and others.
* Team bonding activities.
To apply:
Please send your CV and a cover letter addressing the selection criteria.
Thank you for your interest in the position. Please note that only short-listed candidates will be contacted.
Employment offer will be subject to satisfactory mandatory compliance checks including National Criminal History Check, NDIS Worker screening check, Covid-19 Vaccination status (fully vaccinated with booster shot), employment reference checks and required identity checks.
If you have any requirements for the interview (e.g. mobility access, or other adjustments), please let us know in advance so accessibility arrangements can be made.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an Aged Care Case Manager?
* Do you have a current NDIS Worker Screening Check?
* Do you have a current Working With Children (WWC) Check?
* Do you have a current Police Check (National Police Certificate) for employment?
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