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Client Service and Implementation Manager – M/F/D, Vienna
Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
575c6df03bd4
Job Views:
1
Posted:
01.04.2025
Expiry Date:
16.05.2025
Job Description:
Client Service and Implementation Manager – M/F/D
Banking operations processing Permanent contract Vienna, Austria Reference 24000NSI Start date 2024/12/01 Publication date 2024/10/23
Responsibilities
* First point of contact for our clients regarding service topics and required account relationship or product set-up amendments such as opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups
* Manage all types of questions or requests received from clients, ensuring a professional and positive client experience
* Prepare client welcome packages
* Occasional client visits together with Sales Managers
* Execute and coordinate the implementation of corporate cash management services, including project management & coordination, communication on project progress to all stakeholders
* Support the commercial activities of the Front Office including contract preparation, proposal development and writing, preparation of client presentations
* Follow up on service issues with the Front Office, Back Office and product teams in Paris such as SWIFT, CMI, current account management, European proposals
* Verify product-related billing (Global Cash, SWIFTNET)
* Support a smooth communication on Cash Management topics to internal and external parties and authorities
Profile required
* Commercial education/Bachelor or master’s degree in Finance, Business Administration, Economics
* Proficiency in German
* Fluency in English
Technical, operational & Soft skills:
* Understanding the set-up and business specifics of clients
* Good understanding of Compliance, KYC and Risk Management
* Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
* Strong operational and commercial attitude combined with cash management expertise
* Ability to work in cooperation with other bank departments
* Ability to work under pressure and manage complex situations
* Ability to solve problems and think outside the box
* Client oriented
* Excellent interpersonal and communication skills
* Team player
Société Générale Austria is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.
We offer:
* Competitive salary dependent on your professional and personal qualifications (minimum of EUR gross per year in accordance with the collective agreement)
* A flexible work environment
* Corporate benefits and an attractive compensation package (bonus system, pension plan, meal vouchers, reimbursement of public transport costs or commuter allowance)
* Opportunities for personal growth and professional development supported by a community of talented professionals
* An open, collaborative environment where your background and contributions are valued
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