Location: ViennaWorking hours: Full-timeOccupational Area: ITCompany: Erste Group Bank AGWe are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.For over 10 million customers across Europe, George stands for a digital banking experience that combines design and technology on an open platform. At George Labs, we strive for everyone. We achieve this by empowering people to understand, manage and, last but not least, enjoy one of their most personal things: their money.Join us in our agile environment and make banking simple, intelligent, and personal!We're looking for a driven, experienced Conversational AI UI/UX Designer to refine George’s simplicity and bring on new, amazing user experiences with conversational interfaces and the power of AI.What to do:Work with a fast-moving, multidisciplinary product team, collaborating closely with engineers, product managers, researchers, data scientists, and prompt engineers to ship great work.Use your critical thinking skills to transform business requirements into relevant conversations and user flows.Design how users navigate our conversational AI interface and refine conversation flows, scripts, and dialogues.You check these boxes:Proven hands-on experience in UX design, ideally focused on conversational interfaces or other interactive flows, supported by a portfolio showcasing your top projects.A strong personal and professional commitment to shape the product from a UI/UX perspective, with a passion for quality, usability, and simplicity.Exceptional communication and collaboration skills, along with a keen interest in language and UX writing.A deep interest in the dynamic and fast-evolving world of AI and large language models (LLMs).The ability to identify user challenges, propose thoughtful solutions, validate assumptions through testing, and integrate feedback iteratively.Expertise in the entire design process, from concept development to final handoff to the engineering team.A strong ability to articulate your values and opinions clearly and effectively in fluent English.A commitment to fostering a non-hierarchical culture built on collaboration, transparency, safety, and trust.Why you will like us:We provide an encouraging, empathic, friendly, and professional environment.Employee benefits – benefit from special conditions for financial services and insurances, supermarkets, clothing stores, and more.We guarantee a competitive and performance-related salary, dependent on your professional and personal qualifications.George Labs considers the diversity of its employees as key to innovation and success.
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