Account Manager and Customer Service Representative
Flow RMS
Flow RMS Overview
Flow RMS is revolutionizing the manufacturing sales rep and distributor industry through our cutting-edge SaaS platform, leveraging AI and machine learning to create transformative solutions. Our platform streamlines operations, automates processes, and dramatically increases efficiency and profitability. At Flow RMS, we pride ourselves on maintaining the highest customer support standards. Our team responds quickly with premium support, and our customers recognize the effort we put into helping them succeed. Joining Flow RMS means becoming part of a team that is committed to excellence, innovation, and making a real difference in the manufacturing rep space.
Position Overview
Flow RMS is seeking an Account Manager and Customer Support Specialist with a deep understanding of the manufacturing sales rep business model and processes. In this role, you will serve as the primary point of contact for our clients, ensuring they receive exceptional support and guidance to maximize the value of our platform. This position involves managing high-profile client interactions, handling complex questions, and coordinating resolutions to support tickets.
Key Responsibilities
1. Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary advocate within Flow RMS. Proactively address their needs and ensure their satisfaction with our platform.
2. Support Ticket Management: Monitor, prioritize, and respond to client support tickets in a timely manner, providing clear and effective solutions.
3. Developer Liaison: Work closely with the development team to communicate client needs, prioritize ticket resolution, and ensure technical issues are resolved efficiently.
4. Training and Onboarding: Assist clients in getting started with the platform, providing expert training and guidance to maximize their success.
5. Feedback Integration: Gather and analyze client feedback to identify trends, propose improvements, and contribute to the platform’s ongoing development.
6. Proactive Engagement: Identify opportunities for clients to leverage additional features, improving their operational efficiency and business outcomes.
Qualifications
1. Experience: Minimum of 3 years in customer support, account management, or a related role, preferably in the manufacturing or software industries.
2. Industry Knowledge: Deep understanding of the manufacturing sales rep business model and processes. Prior experience as a manufacturing sales rep is a strong plus.
3. Technical Acumen: Familiarity with SaaS platforms and operational software used in manufacturing, with an ability to quickly learn and explain technical concepts.
4. Communication Skills: Exceptional verbal and written communication skills, with a proven ability to simplify complex topics for clients.
5. Problem-Solving: Strong analytical and troubleshooting skills, with a results-oriented approach to resolving issues.
6. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and stay organized in a dynamic environment.
Pay: $8,000.00 - $10,000.00 per hour
Expected hours: 40 per week
#J-18808-Ljbffr