IT Project Coordinator
Connecting experienced freelance IT consultants with amazing career opportunities across EMEA, APAC, and LATAM.
We are looking for IT Support Engineers in Vienna, Austria for full-time freelance positions.
Job Description:
As an IT Support Engineer L1, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibilities include providing on-site or remote technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of IT systems.
You will collaborate with other IT professionals to maintain a high standard of service and support.
Key Responsibilities:
1. Provide technical support to end-users via phone, email, and in person.
2. Troubleshoot and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.
3. Install, configure, and maintain operating systems and software applications.
4. Perform routine maintenance and updates to ensure systems are secure and up-to-date.
5. Document and track issues using a ticketing system, ensuring timely resolution.
6. Assist with network connectivity issues, including Wi-Fi, LAN, and VPN configurations.
7. Provide support for IT-related projects and initiatives as needed.
8. Maintain an inventory of IT equipment and manage asset tracking.
9. Deliver excellent customer service and ensure high levels of user satisfaction.
Skill Set: EUL 1
Position: Full-time
Contract: 1-year freelance
NOTE: Only those having Fluency in German and full working rights in Austria may apply.
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