About the role
Alston Coaches is seeking an experienced Accounts Manager to join our team in Braeside, VIC. In this full-time role, you will be responsible for managing the company's key accounts and building strong relationships with our valued customers. With your expertise in account and relationship management, you will play a crucial role in driving business growth and ensuring customer satisfaction.
What you'll be doing
* Manage and maintain a portfolio of key accounts, ensuring excellent customer service and satisfaction
* Develop and implement strategic account plans to grow revenue and expand business with existing customers
* Collaborate with cross-functional teams to identify and respond to customer needs and requirements
* Negotiate and finalise contract terms and pricing with customers
* Provide regular updates and reports on account performance and revenue targets
* Identify new business opportunities and assist with the sales process
* Proactively communicate with customers and address any issues or concerns in a timely manner
What we're looking for
* Minimum 2 years experience in a similar account management or relationship management role, preferably in the transportation or logistics industry
* Proven track record of building and maintaining long-term relationships with key accounts
* Strong negotiation and contract management skills
* Excellent communication and interpersonal skills with the ability to liaise effectively with both internal and external stakeholders
* Proficient in using CRM systems and data analysis tools to track and report on account performance
* Collaborative team player with the ability to work cross-functionally
* Adaptable and able to thrive in a fast-paced, dynamic environment
What we offer
At Alston Coaches, we are committed to providing a supportive and rewarding work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team-based culture encourages collaboration, creativity, and work-life balance.
About us
Alston Coaches is a leading provider of transportation services in Victoria, with a fleet of modern, well-maintained vehicles and a team of experienced drivers. We pride ourselves on delivering exceptional customer service and reliability to our clients. Our company's success is built on our core values of safety, innovation, and a commitment to the communities we serve.
Apply now to join our dynamic team as an Accounts Manager and be a part of our exciting growth journey
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