Are you ready to enhance consumer experiences and manage global projects?
If yes, this role is for you! Join our Global Brand Marketing Team at our Red Bull HQ in Salzburg, Austria and create seamless brand interactions for Red Bull's digital platforms!
All the responsibilities we'll trust you with:
1. UX FOCUS: You'll be responsible for guaranteeing top-notch and premium development and design of new ‘Contact Us Section’ across all locales on redbull.com.
2. BUSINESS NEED DEVELOPMENT: You'll be responsible for the strategic development of department specific support flows within the ‘Contact Us Section’.
3. SYSTEM AND MESSAGING OPTIMIZATION: You'll support the seamless integration of smart technologies into the backend while ensuring a premium consumer facing experience.
4. Brand Alignment And Consumer Experience: You'll enhance Consumer Experience and Customer Experiences across the end-to-end workflow in Consumer Request Handling.
5. COUNTRY MANAGEMENT: You'll supervise the Global CRH ecosphere including Daily CRH Management in alignment with consumer affairs and act as main POC for country and HQ agent support.
6. REPORTING AND ANALYTICS: You'll monitor interactions and request submission and create regular reports on usage patterns, feedback and conversation analytics.
Your areas of knowledge and expertise that matter most for this role:
* Bachelor's degree
* English (any other languages an advantage)
* Digital mindset with interest in new trends
* Good organisational and planning skills
* Excellent written and verbal communication
* Great understanding of complex departmental structures
* Networking skills
Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,303.00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.
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