Add expected salary to your profile for insightsBe a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.About UsOur Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.About Journey BeyondAustralia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About the RoleAn exciting opportunity exists for a Full-Time Gift Shop Manager at the Adelaide Parklands Terminal gift shop. This individual will be a motivating leader, passionate about providing exceptional customer service.Responsibilities of the Gift Shop Manager:Working collaboratively within your team to ensure sales goals and KPI’s are achieved.Demonstrating strong leadership skills by training, mentoring, and providing feedback to team members.Ensuring high levels of customer satisfaction through exceptional service.Ensuring compliance with policies, procedures, and administrative requirements.Maintaining outstanding store conditions and visual merchandising standards at the Adelaide Parklands Terminal gift shop, and on-board train gift shops.Managing stock levels and conducting stock checks for all gift shops, including those on board trains.Maintaining low shrinkage through monthly stock takes and weekly replenishment orders.Providing reports on buying trends, customer needs, and profits.Proposing innovative ideas to increase market share and drive growth.Conducting performance management to assess training needs and build career paths.Adapting to variable shop opening hours and train arrival schedules, ensuring effective operations at all times.Performing additional store manager duties as required.Skills & Requirements:Proven successful experience as a retail Store Manager.Strong leadership skills and business orientation.Strong organisational skills.Effective communication and interpersonal skills.What We OfferGenerous discounts on Journey Beyond travel and experiencesStudy Assistance PolicyEmployee Referral PolicyParental Leave programPurchased Leave policyEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseFlexible working environmentThe role reports to and works closely with several key positions, including the Terminal Manager, Warehouse Team, On-Train Team, and Merchandise Development Team, to ensure seamless operations and exceptional service delivery.To apply, submit your application with an updated CV and cover letter.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
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