Job Title: IT Service ManagerCompany: VIG IT Digital Solutions GmbHType: Full-timeGender: All gendersStart Date: Immediate startYour TasksDevelopment and implementation of service standards and processes for the responsible IT systems, taking into account KPIs and SLAs.Monitoring the fulfillment of agreed KPIs and SLAs by internal and external service providers for the responsible IT services.Supporting customers and coordinating IT experts in roadmap and demand planning for the responsible IT services.Coordinating incident resolution, change management, and lifecycle planning for the responsible services in operational operations.Maintaining and prioritizing the technical backlog.Conducting service review meetings to develop improvement suggestions.Budget monitoring and planning for the responsible IT services.Your ProfileCompleted IT education (apprenticeship, technical college, university of applied sciences, or university) or equivalent professional experience as an IT Service Manager in a Microsoft Cloud environment.Solid knowledge of Microsoft M365 services, Azure platform (IaaS, PaaS, SaaS), EntraID, IT security, Azure DevOps, API management, and microservices.Experience with ServiceNow, Jira, and Confluence.Practical experience with agile project management methods and software development cycles.Strong service orientation, excellent communication skills, hands-on mentality, and a strong interest in new technologies.Very good German and English skills; knowledge of a CEE language is an advantage.Willingness to travel within the CEE region (up to 20%).Salary: The annual gross salary (full-time) for the position is at least €55,000. Extensive experience and expertise may lead to a higher salary offer.About Us: Vienna Insurance Group is the leading insurance group in Central and Eastern Europe (CEE) with around 30,000 employees in more than 50 insurance companies and pension funds across 30 countries, serving around 32 million customers daily. We are characterized by commitment, competence, and service orientation, and we value diversity in our workforce.I look forward to your application.
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