The ideal candidate is passionate about inspiring customers and working on technical solutions. As a highly motivated and qualified employee, you will enhance the web hosting platforms of netcup and Anexia.
Key Responsibilities
* Implement improvements to optimize the customer experience through operation, installation, configuration, and maintenance of web hosting systems based on Linux and Plesk.
* Ensure operational stability and quality by collaborating closely with colleagues and customers.
* Provide technical support for incidents, including error analysis, resolution, and prevention.
* Handle incoming customer inquiries related to web hosting, utilizing written communication skills.
Required Qualifications
* Completed education or professional experience in an IT-focused role.
* Expert-level knowledge of Linux, preferably Debian/Ubuntu or their derivatives.
* Proficiency in scripting languages, such as Bash and Python.
* Familiarity with automation tools, like Ansible.
* Experience with the Plesk hosting panel, particularly in conjunction with automation tools.
* Strong troubleshooting, documentation, and analytical skills.
* Systematic and analytical thinking paired with a solution-oriented and independent working style.
* Excellent German and good English language skills.
What We Offer
We provide our employees with numerous benefits, including flexible working hours, further training, a mentoring program, and company events.
Our company has been part of the international Anexia Group since 2016 and serves over 75,000 business and residential customers worldwide.