Institute of Science and Technology Austria (ISTA)Full Time (40 h/w)Your ResponsibilitiesProvide prompt and efficient support to ISTA's diverse user base via a ticketing system and in personIdentify, diagnose, and resolve a wide range of IT-related issues, including hardware and software problems, network connectivity issues, and user account managementEscalate complex issues to specialized IT teams for further handlingHandle the purchase of IT equipmentSetup of new computers based on OS images (Windows, Linux, and Mac)Document troubleshooting steps and resolutions to maintain knowledge base and improve problem-solving efficiencyStay abreast of emerging IT trends and technologies to enhance your knowledge and expertiseYour ProfileAt least 2 years of experience in end user/customer supportStrong technical aptitude and troubleshooting skillsExcellent communication and interpersonal skills to interact effectively with users at all levelsProficient in Windows, Linux, and MacOS operating systems and common IT applicationsFamiliarity with network troubleshooting and security best practicesFirst experiences with common IT service management frameworks (e.g. ITIL)Desire to learn and continuously enhance IT knowledge and skillsUnderstanding of script languages like PowerShell, Python, and Bash is desiredISTA is growing. Grow with us!ISTA promotes a diverse and inclusive working environment and is committed to the principle of equal employment opportunity for all applicants, free of discrimination. All employment decisions at ISTA are based on job requirements, qualifications, merit, and organizational needs. We strongly encourage individuals from underrepresented groups to apply.This position comes with possible overpayment depending on education, qualification, and work experience. For more information on how ISTA processes your personal data, please refer to www.ista.ac.at/data-protection.Your Contacts
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