Station ACES Manager, Last Mile Delivery ExperienceAmazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world-class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible.To continue to drive process excellence within our Last Mile Delivery business, we are currently looking for an ACES Manager.As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the MEU ACES team itself, you will contribute to the optimization of the delivery stations operations, providing stations with sufficient knowledge and appropriate tools to improve performance.Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.Your Tasks:- As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing.- Monitor the logistics and delivery success through set in station and on-road performance indicators.- Set up action plans and execute them to drive current performance to benchmark rates.- Contribute to audit initiatives and support results-driven action planning.- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives.- Ensure station management understands benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts.- Monitor, report, and support delivering improvement on key in station and on road metrics.- Manage adhoc requests for station information and reporting.Minimum Qualifications:- Bachelor's degree preferably in Operations, Engineering, or Logistics.- Experience in Distribution and/or Fulfillment processes, ideally in a fast-paced industrial, logistics, or production environment.- Proven analysis and problem-solving skills.- Responsible for the quality of your work whilst striving for steady excellence and optimization.- Fluent in German and English.- High level of written, verbal, and interpersonal skills.- Flexibility with work times and readiness to assist in night shifts if required.Preferred Qualifications:- Gained professional experience in process management.- Expertise in Lean Management, Six Sigma, and other OE tools.- Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, MS Excel, MS Access.Shift Manager is a minimum salary of € 42,880.60 gross/year (according to the collective agreement for forwarding and logistics / B III). Depending on your qualifications and professional experience, a higher-than-collective salary is provided for this function. Additionally, we offer various benefits and development opportunities for Amazon employees.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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