1. You set the vision for Austrian Airlines' ground customer experience, focusing on Vienna hub
2. You lead the Vienna hub lounge product, defining its overall experience, operating model, infrastructure & facility design
3. You ensure consistency & quality for high-priority customer experiences
4. You align with the FWAG on customer experience priorities & guide the ongoing development of Vienna Airport’s customer journey
5. You collaborate with Lufthansa Group ground teams to maximize customer satisfaction & ensure strong Austrian representation
6. You drive cross-functional cooperation to shape Lufthansa Group's ground product strategy, focusing on processes, digital advances, biometrics & customer-centered policies
7. You manage vendor design services for Vienna hub development, coordinating with procurement
8. You oversee design projects & initiatives in Vienna hub, ensuring timely, on-budget delivery Moreover, you create empowerment concepts for front-line staff with cross-departmental teams
9. You identify & develop opportunities for additional revenue within the ground experience framework
Contact
Sawis Oliveira Mendes
Recruiting & Talent Acquisition
Austrian Airlines AG
E-mail address for inquiries LinkedIn
holiday / Christmas bonus, Flight privileges, Discounts / shopping, Flexible working hours, Subsidized parking or public transport, Company health management, Modern offices, Remote working (e.g. from home), Diversity programmes
10. You have a master's degree in business, hospitality or related field and have accumulated more than seven years of experience in customer-focused roles
11. You bring at least five years of experience in leadership roles
12. You have proven experience in managing complex and large-scale projects
13. You possess a strong and infectious customer obsession mindset, combined with a high level of creativity, drive and focus on innovation
14. You have experience in managing large-scale operations
15. You demonstrate a proven ability to develop service and hospitality concepts, ideally with specific experience in the airline industry
16. You have expertise in managing cross-functional teams
17. You possess excellent oral and written communications skills in German and English
18. You have unrestricted access to the Austrian job market
Please apply exclusively online!
Our selection process begins before the job posting closes. If we have found a suitable candidate, we may end the selection process before the application deadline!