One bank. Many career paths. #makeITmatter Business Analyst for Customer Lifecycle Workflows (all humans) Location: Vienna, Wien, Austria Working Hours: fulltime_permanent Division: Core Services Company: Erste Digital Apply now Make a difference in the financial life of millions of people: At Erste Digital you are co creating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank''s Digital Muscle. As the Customer Life Cycle Management (CLM) department, we provide services around our customers for varied areas of Erste Group. One major part is business process digitalization, automation and case management. Therefore we use Pega as a state of the art, low code platform that allows for scalable solutions around all digitalization efforts. What to do: Our CLM department is composed of internal and external colleagues both near and offshore. We are responsible for the development of, high quality customer APIs, analyzing current processes and digitalize them by using our platform environment to service all stakeholders that are involved in our business. As part of our team, you will receive thorough training and enablement in the Pega methodology and BA practices. Your tasks include: * Analyzing customer requirements * Supporting in the resolution of operations incidents * Collaborating with Business Users across the entire Erste Group in the context of ongoing projects * Contributing to the maintenance and enhancement of Pega Workflows and customer solutions throughout the customer lifecycle * Proposing new ideas to improve the current process and application landscape You check these boxes: * Experience in Quality Assurance and familiarity with Jira/Confluence/Service Now * Experience working in a product driven environment with multicultural teams * Passion for business processes and continuous learning. * Proficiency with Pega or willingness to acquire necessary skills * Familiarity with methods related to processes and requirements * Good communication, stress resilience, and a respectful attitude towards others Why you will like us: * Possibility to benefit and learn from our international, talented and passionate community at Erste * Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic * Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there''s something to suit every taste on the Erste Cus * Health Centre The Erste Cus operates a fully equipped health center that offers all employees a high standard of medical services during working hours. * Employee benefits Benefit from special conditions for financial services and insurances, supermarkets, c