Management (Information & Communication Technology)
Full time
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We are a Premium Women's Retail Brand with a focus on delivering exceptional customer experience. We are looking for an experienced IT Manager who take a hands on approach. To be successful in this role you must be passionate about supporting others and all things IT including help desk, IT support, and network & systems administration.
About Us
We are an experienced market leader, with a footprint across most Australian states. Excellence, communication, collaboration, and authenticity are key to our DNA, with our customer experience sitting at the apex of all that we do.
About You
Our ideal IT Manager who will efficiently integrate new systems, programs, and applications with business operations and services. Analyzing and improving the performance of portals and support services. Ensuring end-user proficiency with new systems, programs, and applications across departments.
Above all else you endlessly pursue excellence in delivering IT support no matter how small or big the request to all departments. Our IT Manager will define & scope the business requirements as they relate to technology. Including ERP systems, POS, Data reporting systems (Power BI, SQL) with a view to either integrating systems or replacing various systems with a unified platform
About the Role
As our IT Manager,you will be responsible for (including but limited to):
* Ensure that business strategies and needs are translated into effective technical strategies that bring value to the organisation, through the implementation and maintenance of software systems.
* Create comprehensive training materials and deliver training sessions as needed.
* Serving as a central reference and information source, providing guidance and assistance throughout our digital transformation process.
* Building productive relationships and collaborate closely with 3rd Party Vendors.
* Undertake business systems analysis and design, including data modelling, process flow modelling and process re-engineering.
* Project Management
* Develop IT Roadmap
* Co-ordinate the implementation activities associated with the change and ensures the communication of change is effectively managed.
* Project management of the implementation of agreed system improvement solutions throughout the departments. Organise, manage, and allocate resources to achieve project outcomes within the agreed timeframes.
* Ensure technology systems and processes meet security and compliance requirements.
Experience & Qualifications
* Minimum 5 years of experience in a similar role.
* A bachelor's or higher degree in IT, Business Information Systems, or a related field from a reputable and accredited university.
* Expertise in various project management methodologies, including but not limited to Agile and Waterfall.
* A proven track record of successfully leading and executing digital transformation projects from inception to completion.
* Exceptional problem-solving and decision-making capabilities, demonstrating a high level of analytical thinking.
* Experience in the retail sector is desirable, demonstrating an understanding of the unique challenges and opportunities within this industry.
* Proven experience as a business analyst in process improvement, technology projects, and software product development and delivery.
* Working knowledge of SQL – structures, queries, /data
* Experience with ERP systems
* Excellent interpersonal skills both verbal and written
* Technical knowledge and business awareness
* Excellent written and verbal communication and presentation skills
* A passion for providing quality service and outcomes to our customers.
* Exceptional stakeholder management, collaboration, negotiation and influencing skills.
* Experience developing Business Continuity and Disaster Recovery plans.
* Ability to think outside the box.
* Experience with software integration and SQL Databases
Please note that onlyshortlisted candidates will be contacted.
Your application will include the following questions:
How many years' experience do you have as an Information Technology Manager? Which of the following statements best describes your right to work in Australia? How many years of project management experience do you have? How many years' experience do you have as a systems administrator? Do you have experience using SAP? How many years' experience do you have as a business intelligence (BI) analyst? How many years' experience do you have as a software developer?
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