Customer Relations Specialist - Automotive Head Office
The Ateco Group is the largest independent, privately-owned motor vehicle distributor in Australia. In the Australian market we represent LDV, Maserati, Ram Trucks and Renault, wholesaling over 30,000 vehicles in the last 12 months. We have a history spanning more than 30 years in developing and delivering automotive brands to the Australian and New Zealand market, covering luxury vehicles, performance pick up trucks and economical commercial vehicles.
An exciting opportunity exists to join our Sydney based team as a Customer Relations Specialist within our Group Aftersales Team. This role works to ensure customer issues are handled effectively, quickly and efficiently ensuring maximum customer satisfaction.
Main Responsibilities:
* Receiving incoming customer relations enquiries escalated from our contact centre and directing responses.
* Handling loan vehicles procedures for customer relation customers. Involves qualifying customer, liaising with car rental partners to book loan vehicles for customers, emailing customers with rental booking details and responding to rental booking enquiries.
* Reporting of loan vehicles and maintaining data.
* Responsible for day-to-day data processing and administration tasks.
Requirements
* Experience in a similar role, especially experience dealing with customer issues and complaints.
* Intermediate level experience in all Microsoft Office products including Microsoft Excel.
* An interest in the automotive industry and cars in general is not essential but it helps!
Why work for us?
* Exciting new product line up, luxury cars, electric technology and a truly diverse product offering.
* Engaged team with an experienced leader, full time permanent role with true job security.
* Great office with onsite chef and parking.
* Competitive remuneration with the chance to grow your career.
You will be working alongside a very experienced team who lead the way in introducing and managing brands within Australia and New Zealand across the market spectrum.
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