As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. Tell us about your strengths and apply as a Customer Journey Owner (m/f/d).
Be part of Team Customer Retail & Corporate and shape the experience of UNIQA’s customers in Austria. We are starting our new Customer Journey Management to drive our guiding principle "Customer first" and work towards the future omni-channel experience. Join our mission!
What to expect:
* Define the strategy and vision for the assigned customer journeys in line with customer needs and the organization’s wider strategic objectives.
* Identify, prioritize and eliminate customer pain points across all touchpoints; obtaining buy-in and support from cross-functional stakeholders.
* Work with experts from various fields (Customer Intelligence, Data Analytics, User Experience, Digital Solutions, Sales etc.) to understand if the journey/experience meets customer expectations and delivers the desired business outcomes.
* Report the progress of initiatives and communicate outcomes to managers and c-level.
What we expect:
* Passion for understanding customer needs and delivering exceptional user experiences.
* Experience with leading complex projects with a focus on outcomes and value delivery for both customers and the business.
* You are familiar with CX methods and tools (journey mapping, satisfaction metrics etc.) and have worked in agile teams.
* Relevant work experience (at least 5 years) within the field of Customer Experience, Process Management, Business Strategy or similar.
* You can work with a multitude of stakeholders and harness buy-in for key priorities.
* You are fluent in German and English with excellent verbal and written communication skills and the ability to clearly convey objectives, progress and outcomes.
Your core competencies:
* Collaborates: We collaborate beyond conventional boundaries.
* Ensures Accountability: We empower each other to take responsibility.
* Finding effective solutions: You aim for simple and feasible solutions. You ensure the efficient use of your team's resources.
* Strengthening ownership: You delegate tasks and motivate your team to act independently. You create the framework and provide the necessary freedom to enable this.
At UNIQA, we live diversity. We recognize and foster the value of different perspectives in our teams and leadership positions. Therefore, we welcome applications that enrich our diversity. If you have any questions about accessibility, feel free to contact the person listed on the right side of the advertisement.
You are not sure if you meet our requirements? Apply anyway! UNIQA is looking for candidates with drive, courage to change and enthusiasm!
JOB KEY FACTS
Location: Wien, AT
Annual minimum salary gross (Euro): 48.116
Start Date: as of now
Due to data protection reasons, we can only accept applications via our recruiting portal. Please apply online by clicking on "Apply now".
You strive for more than the minimum - so do we! We will agree on your actual salary depending on your education and experience during the recruiting process.
We look forward to getting to know you in a first interview online. Additional meetings are held in person at our headquarters in Vienna.
#J-18808-Ljbffr