Are you ready to take IT services in the field of Customer Relations to the next level? As a Department Manager for Business IT Customer Relations, you will have the opportunity to significantly enhance the efficiency of our IT services and develop innovative solutions. If you are passionate about Sales, Service, and Marketing, and enjoy working at the intersection of business processes and IT, then we are looking for you!
Job Description
* Responsibility for IT services in the area of Customer Relations (e.g., SAP SD, CRM systems)
* Acting as the interface between business units and IT to implement new and improved IT services
* Leading and developing a team of approximately 10 employees
* Coordinating and managing changes and improvements, while ensuring seamless collaboration with other departments
* Ensuring quality assurance and continuous improvement of implemented processes
* Providing support and assistance to business units
* Monitoring and reporting on IT services related to Customer Relationship Management
Qualifications
* A degree in Business Informatics, Business Administration, or a comparable qualification with a focus on Sales, Service, or Marketing
* Several years of professional experience in IT-supported CRM processes, ideally in a globally operating company
* Strong IT affinity and in-depth knowledge of SAP SD as well as common CRM systems (e.g., SAP Sales & Service Cloud V2, Salesforce, Microsoft Dynamics 365)
* Leadership experience
* Comprehensive understanding of Sales, Service, and Marketing processes
* Experience in the implementation of CRM systems is an advantage
* Knowledge of IT service management (ITIL) is beneficial
* Excellent communication skills in German and English
* A structured, solution-oriented approach and strong analytical thinking skills
Additional Information
* A reliable and long-term workplace in our expanding and international high-tech company
* An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
* A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
* Individual training and onboarding
* Work Outside Office (occasion-related possibility to work outside the office)
* Professional and personal development
This position is subject to the collective agreement governing employees in the metal sector. Your actual salary depends on your experience and qualifications. For the vacant position it will usually be set within the following range (gross per month, excluding overtime): € 5.000 to € 6.500.
We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site. Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.
#GreatPeople|GreatInstruments #since1922 #AntonPaar
#J-18808-Ljbffr