Career Opportunities: Linux/Unix Support Technician (G-5) (2123)
Requisition ID 2123 - Posted - Fixed Term Appointment
Please note that all candidates should adhere to CTBTO Values of Integrity, Professionalism and Respect for Diversity.
Qualified female applicants and persons with disabilities are encouraged to apply.
A roster of suitable candidates may be established for similar positions at the same level as a result of this selection process for a period of two (2) years.
Organizational Background
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization with its headquarters in Vienna, Austria is the international organization setting up the global verification system foreseen under the Comprehensive Nuclear-Test-Ban Treaty (CTBT).
Organizational Setting
This position is located in the Systems Applications and Web Unit, Automatic Processing Systems Section, International Data Centre Division (IDC).
Reporting Lines
Under the supervision of Chief, Automatic Processing Systems Section, to:
Duties and Responsibilities
* Provide support to the LINUX/UNIX and other systems of the Secretariat including installation, configuration, deployment and support to mass storage systems, servers and workstations (including hardware and software), application of patches, management of file systems, system monitoring;
* Diagnose and troubleshoot operating system, storage, and LDAP servers;
* Ensure that systems incidents and requests are addressed fully, taking responsibility for dealing with tickets as per procedures to ensure agreed time limits are met and properly logged;
* Assist with replacement and rollout projects such as hardware and software migration, monitoring of licenses in use by end users;
* Prioritise and undertake own workload with minimal supervision to maintain and improve the efficiency of LINUX/UNIX support service delivery;
* Perform other duties as assigned.
Education
* Completed secondary education and training in a field related to network systems and/or computer technical support.
Work Experience and Qualifications
* At least five (5) years of relevant working experience with Enterprise Linux systems, clustering and virtualization technologies (e.g. VMware, Oracle, RedHat), and backup/disaster recovery solutions;
* Proven working experience as a Linux/Unix Support Technician, IT Help Desk Technician, Cloud Services Administrator or a similar role.
* Knowledge of web components such as Apache, Tomcat, LDAP servers is essential;
* Good knowledge of service desk procedures and processes, specifically incident/problem and service management is essential;
* Strong customer/user orientation and ability to communicate easily with both technical and non-technical staff at all levels;
* Ability to work effectively in small teams;
* Excellent problem-solving and communication skills.
Languages
* Excellent written and oral communication skills in English are essential;
* Knowledge of other official CTBTO languages (Arabic, Chinese, French, Russian, and Spanish) is desirable.
Remuneration
CTBTO offers an attractive compensation and benefits package in accordance with the policies of the International Civil Service Commission.
Additional Information
* This position is for local recruitment only. Only candidates holding a valid residence and work permit in Austria will be considered eligible.
* All applications must be submitted through the CTBTO e-Recruitment system before the deadline stated in the vacancy announcement.
* The CTBTO Preparatory Commission retains the discretion not to make any appointment to this vacancy; to make an appointment at a lower grade in particular if the candidate has less than the qualifications required.
* Please note that the CTBTO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list.
* The CTBTO reserves the right to undertake correspondence only with shortlisted candidates.
* Candidates under serious consideration for selection will be subject to a reference-checking process.
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