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The successful candidate will provide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business.
Networks and Unified Communications: Within Networks and Unified Communications, the responsibilities are, but are not limited to: design, configure, build, manage and troubleshoot enterprise class networks that include voice, video, data and messaging services utilising WAN, LAN, WWAN, WLAN, IP Telephony and critical messaging systems.
Technologies used include: LAN/WLAN components (Queensland Health utilises Cisco and Alcatel-Lucent products dependent on the site); Cisco ISE, Cisco MSE, Cisco UCCM, WLAN Controllers; Alcatel-Lucent and/or Cisco Voice solutions; Paging and messaging systems; DHCP; and Monitoring tools such as Cisco Prime, SolarWinds.
Role responsibilities:
* Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
* Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
* Effectively supervise/mentor a technical team by adhering to unit and organisational goals and procedures.
* Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent eHealth Queensland in communications with senior staff within the HHS as required.
Key Capabilities, Knowledge and Experience: You will be assessed on your ability to demonstrate the following:
* Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
* Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
* Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
* Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
* Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
* Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
Specific Working Conditions:
* It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):
o measles, mumps, rubella (MMR)
o varicella (chicken pox)
o pertussis (whooping cough)
o hepatitis B
* Participating in on-call arrangements may be a requirement of this position.
* Appropriate remuneration under the Award will apply.
* Reasonable travel as negotiated may be a requirement of this position.
* An open ‘C' class driver's licence is desirable.
Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
* Competitive salary + generous superannuation and leave loading
* Flexible working arrangements
* Career training and development
To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) online today.
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