IT-Techniker (m/w/d) Pharma - On-site IT Support Specialist
3500 Krems an der Donau Vollzeit
Our client is an international company in pharma industry, located in Krems an der Donau.
We are searching for a fulltime On-site IT Support Specialist.
Key activities & responsibilities
1. Provide desk side support to all users on site including regular use of ticketing system (Service Now)
2. Operate and implement all IT infrastructure in scope, including appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management
3. Ensure effective collaboration with all IT colleagues
4. Communicate all IT infrastructure related topics to users on IT Solution Spot
5. Support all IT infrastructure projects on site
6. Support and manage vendors providing IT services at the site
7. Deliver products based on the IT Product model
8. Responsible for HW asset management, HW stock maintenance, planning and HW purchasing
9. Support achieving departmental budget goals at the site
10. Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
11. Master the One IT Operating Model and apply the Model in daily work
12. Interact with fellow colleagues from other sites/countries for knowledge sharing, knowledge gaining
13. Support and implement all IT infrastructure projects in scope
Qualification
14. 5 years relevant experience or demonstrated technical knowledge
15. Excellent English and German language, written and verbal communications skills required
16. Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
17. Demonstrates creative incident solving in response to position IT as a tool for supporting the business
18. Operates effectively in a matrix environment
19. Strong customer-focus and excellent customer skills
20. Strong emotional intelligence, friendliness, and respectful attitude
21. Positive mind-set, body-language, and vocabulary in all interactions with all users, stakeholders, colleagues
22. Team player
23. Understands characteristics of the current IT environment and actively identifies opportunities for improvement
24. Proactive and self-driven
25. Fast learner
26. Able to always demonstrate and inspire ethical, professional, respectful behavior
We offer
27. Full-time position 38h
28. The chance to work for an international group
Der für diese Position vorgesehene Brutto-Mindestverdienst beträgt EUR 3307,50 pro Monat. Bei entsprechender Qualifikation oder Berufserfahrung ist eine Überzahlung möglich.